Support & SMS Policy
How We Support You
Contact info, SMS messaging policy, opt-out instructions, and answers to common guest questions.
Messaging
SMS Text Message Policy
Opt-In Consent
By providing your mobile phone number on our booking form at gcpremierproperties.com, you agree to receive automated SMS text messages from GC Premier Property Group LLC regarding your reservation — including booking confirmations, check-in instructions, property access codes, house rules, and post-stay follow-ups. Providing your phone number is optional and is not required to complete a booking. Consent is not a condition of purchase.
Opt-In Method
Phone number voluntarily entered on our booking form at gcpremierproperties.com. Providing it is optional and not required to complete a booking.
Message Types
Transactional messages only: booking confirmations, check-in instructions, access codes, checkout reminders, and post-stay follow-ups.
Message Frequency
2–4 messages per stay, sent around key milestones: confirmation, pre-arrival, checkout, and follow-up.
Rates & Charges
Message & data rates may apply based on your carrier plan. GC Premier Property Group does not charge separately for SMS.
Opt Out Anytime
Reply STOP to any message to immediately unsubscribe from all future SMS communications. You will receive one final confirmation text.
Get Assistance
Reply HELP to any message for support info, or email us at contactus@gcpremierproperties.com.
We never sell or share your phone number. Your number is used solely to send booking-related communications and is never shared with third parties for marketing purposes. View full Privacy Policy →
Common Questions
Frequently Asked Questions
How do I compare a direct booking with Airbnb or Vrbo?
Open the same property and dates, then compare the full checkout total, fees, cancellation terms, payment process, and included support. The direct checkout shows its itemized total before payment, but G|C Premier does not promise that every direct reservation costs less.
How do I stop receiving text messages?
Reply STOP to any text from us at any time. You'll receive one final confirmation and no further messages will be sent. You can also email gcpremierpropertygroup@gmail.com to request removal.
When will I receive check-in instructions?
Your booking confirmation and property instructions state the delivery timing, door access, WiFi, parking, house rules, check-in time, and checkout time for that reservation. Contact support if required instructions have not arrived by the time stated in your confirmation.
What is your cancellation policy?
For direct bookings, contact us as soon as possible at gcpremierpropertygroup@gmail.com or (769) 235-3792. For Airbnb/VRBO reservations, follow the platform's own cancellation process.
Is my personal information shared with anyone?
No. We never sell or share your phone number or personal data with third parties for marketing. Data is only shared with service providers (payment processors, SMS delivery) strictly to operate our services.
Are your properties pet-friendly?
Some properties are pet-friendly. Check the individual listing for details, or contact us before booking. A pet fee may apply.
Still Need Help?
We typically respond within a few hours. For urgent issues during your stay, call us directly.